Your business’s reputation is one of its greatest assets. In today’s digital-first world, 72% of consumers research companies online before making a purchase, and their first impression often comes from your online presence. Positive reviews, testimonials, and overall customer sentiment can be the deciding factor for potential customers.
The Reputation Builder Accelerator from MaaS Impact ensures your business is seen in the best possible light. Our comprehensive solution helps you collect, manage, and showcase positive feedback while addressing and mitigating any negative reviews, strengthening trust and credibility.
This system helps you take control of your online reputation by automating review collection, monitoring feedback, and amplifying positive sentiment. Here’s how we make sure your business stands out:
Gather Positive Feedback Effortlessly
Encourage satisfied customers to share their experiences with minimal effort using our automated tools.
Review Request Automation: Automatically send review requests after a service or sale to platforms like Google, Facebook, or industry-specific sites.
Easy-to-Use Templates: Pre-built email and SMS templates make it easy for customers to leave reviews.
Timing Optimization: Requests are sent at the optimal moment—when customers are most satisfied—to increase response rates.
Stay Informed and Proactive
Keep track of what’s being said about your business across the web in real time.
Real-Time Alerts: Receive instant notifications whenever a new review is posted, allowing for timely responses.
Centralized Dashboard: Monitor reviews from multiple platforms in one place, streamlining management.
Sentiment Analysis: Understand customer sentiment to identify strengths and areas for improvement.
Showcase Your Commitment to Customer Satisfaction
Responding to reviews professionally is vital for maintaining a strong reputation.
Automated Responses for Positive Reviews: Send pre-set “thank you” messages to show appreciation.
Personalized Responses for Negative Reviews: Craft thoughtful replies to address concerns, repair relationships, and demonstrate your dedication to resolving issues.
Let Your Happy Customers Speak for You
Make sure potential customers see your best feedback through strategic promotion.
Review Widgets: Display positive reviews on your website to boost credibility.
Social Media Sharing: Automatically share glowing testimonials on your social platforms.
SEO Benefits: Enhance your website’s search ranking with a steady stream of positive reviews.
Mitigate and Recover from Negative Feedback
Negative reviews don’t have to define your business. Our system helps you address and minimize their impact.
Negative Review Mitigation: Identify trends in negative feedback and implement strategies to improve customer experience.
Review Balancing: Encourage positive reviews to dilute the effect of any negative ones, keeping your overall reputation strong.
Consistency is Key
Reputation management is an ongoing process, not a one-time fix. Our system ensures your online presence remains active and positive.
Continuous Review Collection: Regularly request reviews to keep your online reputation fresh and relevant.
Review Campaign Optimization: Analyze and refine strategies to maximize the effectiveness of your review campaigns.
Building and maintaining a stellar reputation requires a strategic approach. Our Reputation Builder Accelerator empowers you to:
Build Trust
Boost SEO and Visibility
Enhance Customer Satisfaction
Repair Negative Feedback
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